RETURN/EXCHANGE POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer support at support@dementoren.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Estoreonlineshop
156D Datgir Road Near Iqra Public School Satlitetown Gujranwala
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 15 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Items whose warranty has expired
  • Damaged items
  • Wrong items

PLEASE NOTE

Sale Items are FINAL SALE and CANNOT be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
03218191951
support@dementoren.com